Helpdesk integration

CRM and support connector, available on Zeplik

Helpdesk is available as an integration on Zeplik, the AI assistant that works across every model in one chat. Connect Helpdesk and Zeplik can act on your customer relationships and support for you: HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently. You stay in the conversation while the assistant does the work in Helpdesk directly.

Zeplik exposes 15 read actions for Helpdesk. Read actions run automatically; write actions stay off until you enable write access in Settings, so nothing is changed in Helpdesk without your consent.

Connect Helpdesk on Zeplik

Try Helpdesk on Zeplik

Pick a prompt to open it in the Zeplik app. If you are not signed in yet, your prompt is waiting for you the moment you do.

What Zeplik can do with Helpdesk

Read from Helpdesk (15)

Runs automatically in any conversation.

  • List agents

    Tool to list agents. Use when you need to retrieve all agents on the account.

  • List canned responses

    Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.

  • List contacts

    Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.

  • List custom fields

    Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.

  • List email domains

    Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.

  • List licenses

    Tool to list all licenses for an account. Use when you need to retrieve license configurations.

  • List reply addresses

    Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.

  • List rules

    Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.

  • List subscriptions

    Tool to list subscriptions. Use when you need to retrieve current or historical subscription details.

  • List teams

    Tool to list all teams for the authenticated Helpdesk account. Use after providing valid credentials to retrieve team IDs, names, and settings. Example: "List all teams".

  • List tickets

    Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.

  • List trusted emails

    Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.

and 3 more.

How to connect Helpdesk

  1. Sign in to Zeplik

    Create a free Zeplik account or sign in. New accounts start with free credits, so you can try Helpdesk immediately.

  2. Connect Helpdesk

    Open Settings and go to Connectors, then press Connect on Helpdesk. You can also connect from the Helpdesk page in the app.

  3. Add your Helpdesk API key

    Paste your Helpdesk API key when prompted. Zeplik stores it securely on the server and starts working with Helpdesk right away.

Frequently asked questions

Can I use Helpdesk with Zeplik?
Yes. Helpdesk is available as an integration on Zeplik. Connect it once and the AI assistant can work with your Helpdesk account inside any conversation.
What can Zeplik do with Helpdesk?
Once connected, Zeplik has 15 read and 0 write actions for Helpdesk. HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
How do I connect Helpdesk to Zeplik?
You connect Helpdesk by pasting your own Helpdesk API key in Settings under Connectors. There is no separate app to install.
Does Zeplik change things in Helpdesk without asking?
No. Zeplik reads from Helpdesk by default. Any action that changes data in Helpdesk requires write access, which stays off until you enable it in Settings under Connectors.
How much does connecting Helpdesk cost?
Connecting Helpdesk is free. You only spend Zeplik credits when the assistant runs, and new accounts start with free credits.

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Connect Helpdesk to your AI assistant

Every model, one chat. Bring Helpdesk into Zeplik and let the assistant do the work.

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