Helpwise integration

CRM and support connector, available on Zeplik

Helpwise is available as an integration on Zeplik, the AI assistant that works across every model in one chat. Connect Helpwise and Zeplik can act on your customer relationships and support for you: Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place. You stay in the conversation while the assistant does the work in Helpwise directly.

Zeplik exposes 17 read actions and 19 write actions for Helpwise. Read actions run automatically; write actions stay off until you enable write access in Settings, so nothing is changed in Helpwise without your consent.

Connect Helpwise on Zeplik

Try Helpwise on Zeplik

Pick a prompt to open it in the Zeplik app. If you are not signed in yet, your prompt is waiting for you the moment you do.

What Zeplik can do with Helpwise

Read from Helpwise (17)

Runs automatically in any conversation.

  • Get attachment

    Tool to retrieve a specific attachment. Use when you need to fetch an attachment by its ID; call after obtaining the attachment ID.

  • Get attachments

    Tool to retrieve attachments. Use when you need to list all files sent in a given conversation or across your account.

  • Get contact

    Tool to retrieve details of a specific contact. Use when you know the contact ID and need full contact information.

  • Get conversation

    Tool to retrieve details of a specific conversation. Use when you need full conversation context.

  • Get conversations

    Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.

  • Get mailbox

    Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.

  • Get mailboxes

    Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.

  • Get messages

    Tool to retrieve messages for a specific conversation. Use when you need to list and paginate messages within a conversation context.

  • Get note

    Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.

  • Get notes

    Tool to retrieve notes for a conversation. Use when you need to fetch all notes associated with a specific conversation after confirming the conversation ID is correct.

  • Get tag

    Tool to retrieve a specific tag. Use when you need to fetch the properties of a tag by its ID.

  • Get team

    Tool to retrieve details of a specific team by its ID. Use after confirming the team_id.

and 5 more.

Act in Helpwise (19)

Runs only after you enable write access.

  • Create attachment

    Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.

  • Create note

    Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.

  • Create team

    Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.

  • Create webhook

    Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.

  • Delete contact

    Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.

  • Delete conversation

    Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.

  • Delete mailbox

    Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.

  • Delete message

    Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.

  • Delete note

    Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.

  • Delete signature

    Tool to delete an email signature. Use when you need to remove a specific signature by its unique identifier after confirming its ID.

  • Delete tag

    Tool to delete a tag. Use when you need to remove an existing tag by its unique identifier after confirming the ID.

  • Delete team

    Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.

and 7 more.

How to connect Helpwise

  1. Sign in to Zeplik

    Create a free Zeplik account or sign in. New accounts start with free credits, so you can try Helpwise immediately.

  2. Connect Helpwise

    Open Settings and go to Connectors, then press Connect on Helpwise. You can also connect from the Helpwise page in the app.

  3. Add your Helpwise API key

    Paste your Helpwise API key when prompted. Zeplik stores it securely on the server and starts working with Helpwise right away.

Frequently asked questions

Can I use Helpwise with Zeplik?
Yes. Helpwise is available as an integration on Zeplik. Connect it once and the AI assistant can work with your Helpwise account inside any conversation.
What can Zeplik do with Helpwise?
Once connected, Zeplik has 17 read and 19 write actions for Helpwise. Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.
How do I connect Helpwise to Zeplik?
You connect Helpwise by pasting your own Helpwise API key in Settings under Connectors. There is no separate app to install.
Does Zeplik change things in Helpwise without asking?
No. Zeplik reads from Helpwise by default. Any action that changes data in Helpwise requires write access, which stays off until you enable it in Settings under Connectors.
How much does connecting Helpwise cost?
Connecting Helpwise is free. You only spend Zeplik credits when the assistant runs, and new accounts start with free credits.

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