Freshservice integration

CRM and support connector, available on Zeplik

Freshservice is available as an integration on Zeplik, the AI assistant that works across every model in one chat. Connect Freshservice and Zeplik can act on your customer relationships and support for you: Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities. You stay in the conversation while the assistant does the work in Freshservice directly.

Once connected, Zeplik reads from Freshservice by default and only makes changes after you turn on write access, so you are always in control of what the assistant can do.

Try Freshservice on Zeplik

Pick a prompt to open it in the Zeplik app. If you are not signed in yet, your prompt is waiting for you the moment you do.

• Show me the deals in Freshservice closing this month.Try on Zeplik
• Update the contact in Freshservice with the notes from this call.Try on Zeplik
• Which Freshservice conversations are still waiting on a reply?Try on Zeplik

How to connect Freshservice

1. 1

   Sign in to Zeplik

   Create a free Zeplik account or sign in. New accounts start with free credits, so you can try Freshservice immediately.

2. 2

   Connect Freshservice

   Open Settings and go to Connectors, then press Connect on Freshservice. You can also connect from the Freshservice page in the app.

3. 3

   Add your Freshservice API key

   Paste your Freshservice API key when prompted. Zeplik stores it securely on the server and starts working with Freshservice right away.

Frequently asked questions

Can I use Freshservice with Zeplik?

Yes. Freshservice is available as an integration on Zeplik. Connect it once and the AI assistant can work with your Freshservice account inside any conversation.

What can Zeplik do with Freshservice?

Once connected, the assistant can work with your Freshservice account: Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities.

How do I connect Freshservice to Zeplik?

You connect Freshservice by pasting your own Freshservice API key in Settings under Connectors. There is no separate app to install.

Does Zeplik change things in Freshservice without asking?

No. Zeplik reads from Freshservice by default. Any action that changes data in Freshservice requires write access, which stays off until you enable it in Settings under Connectors.

How much does connecting Freshservice cost?

Connecting Freshservice is free. You only spend Zeplik credits when the assistant runs, and new accounts start with free credits.

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