Supportbee integration

CRM and support connector, available on Zeplik

Supportbee is available as an integration on Zeplik, the AI assistant that works across every model in one chat. Connect Supportbee and Zeplik can act on your customer relationships and support for you: SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently. You stay in the conversation while the assistant does the work in Supportbee directly.

Zeplik exposes 14 read actions and 19 write actions for Supportbee. Read actions run automatically; write actions stay off until you enable write access in Settings, so nothing is changed in Supportbee without your consent.

Connect Supportbee on Zeplik

Try Supportbee on Zeplik

Pick a prompt to open it in the Zeplik app. If you are not signed in yet, your prompt is waiting for you the moment you do.

What Zeplik can do with Supportbee

Read from Supportbee (14)

Runs automatically in any conversation.

  • Fetch emails

    Tool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails.

  • Fetch labels

    Tool to retrieve all custom labels. use when you need to list labels for ticket categorization.

  • Fetch snippets

    Tool to fetch all saved snippets. use when you need to list available snippets for the company.

  • Fetch team by id

    Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.

  • Fetch teams

    Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.

  • Get avg first response time report

    Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.

  • Get replies count report

    Tool to get replies count data points over time. use when analyzing agent reply performance over a date range.

  • Get tickets count report

    Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range.

  • List ticket comments

    Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.

  • List ticket replies

    Tool to list all replies for a specific ticket. use after confirming the ticket id is valid.

  • List tickets

    Tool to list tickets. use when you need a paginated view of tickets with optional filters.

  • Search tickets

    Tool to search supportbee tickets. use when you need to find tickets by query with pagination.

and 2 more.

Act in Supportbee (19)

Runs only after you enable write access.

  • Archive ticket

    Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.

  • Assign ticket to team

    Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.

  • Create rule

    Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.

  • Create snippet

    Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.

  • Create ticket

    Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.

  • Create ticket reply

    Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.

  • Create user or customer group

    Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.

  • Delete snippet

    Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.

  • Delete ticket

    Tool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.

  • Mark ticket as answered

    Tool to mark a ticket as answered. use after sending response to update ticket status.

  • Mark ticket as spam

    Tool to mark a supportbee ticket as spam. use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket id.

  • Mark ticket as unanswered

    Tool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status.

and 7 more.

How to connect Supportbee

  1. Sign in to Zeplik

    Create a free Zeplik account or sign in. New accounts start with free credits, so you can try Supportbee immediately.

  2. Connect Supportbee

    Open Settings and go to Connectors, then press Connect on Supportbee. You can also connect from the Supportbee page in the app.

  3. Add your Supportbee API key

    Paste your Supportbee API key when prompted. Zeplik stores it securely on the server and starts working with Supportbee right away.

Frequently asked questions

Can I use Supportbee with Zeplik?
Yes. Supportbee is available as an integration on Zeplik. Connect it once and the AI assistant can work with your Supportbee account inside any conversation.
What can Zeplik do with Supportbee?
Once connected, Zeplik has 14 read and 19 write actions for Supportbee. SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
How do I connect Supportbee to Zeplik?
You connect Supportbee by pasting your own Supportbee API key in Settings under Connectors. There is no separate app to install.
Does Zeplik change things in Supportbee without asking?
No. Zeplik reads from Supportbee by default. Any action that changes data in Supportbee requires write access, which stays off until you enable it in Settings under Connectors.
How much does connecting Supportbee cost?
Connecting Supportbee is free. You only spend Zeplik credits when the assistant runs, and new accounts start with free credits.

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Connect Supportbee to your AI assistant

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