Onedesk integration

Read from Onedesk (16)

Runs automatically in any conversation.

• Get attachments

  Tool to retrieve a list of attachments. use when you need to fetch all attachments from onedesk.

• Get comment details

  Tool to retrieve detailed information for a comment by its id. use when you need full comment data after obtaining the comment id. tries multiple endpoints and header/param permutations for compatibility with various onedesk deployments. if no endpoint succeeds, it returns a minimal response containing the requested comment id to avoid hard failure while still executing real api calls.

• Get comments

  Tool to retrieve all comments. use when you need to list or process existing comments.

• Get feedback

  Tool to retrieve all feedback items. use when you need to list feedback entries for review.

• Get feedback details

  Tool to retrieve details of a specific feedback item. use when you have the feedback id and need its full details.

• Get issue details

  Tool to retrieve details of a specific issue. use when you have the issue id and need its full details.

• Get issues

  Tool to retrieve a list of issues. use when you need to fetch all issues from onedesk.

• Get messages

  Tool to retrieve a list of messages. use when you need to list all messages from onedesk.

• Get requirement details

  Tool to retrieve full details of a specific requirement. use when you have the requirement id and need its complete data.

• Get requirements

  Tool to retrieve a list of requirements. use when you need to fetch all requirements from onedesk.

• Get task details

  Tool to retrieve details of a specific task in onedesk. use when you have a task id and need full task information.

• Get tickets

  Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.

and 4 more.

Act in Onedesk (12)

Runs only after you enable write access.

• Create worklog

  Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.

• Delete attachment

  Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.

• Delete comment

  Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.

• Delete customer

  Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}

• Delete message

  Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.

• Delete project

  Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}

• Delete requirement

  Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}

• Delete task

  Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.

• Delete ticket

  Tool to delete a ticket by its id. use when you need to remove a ticket from onedesk after confirming it's no longer needed. example: {'ticket id': 123}

• Delete timesheet

  Tool to delete a timesheet by its id. use when you need to remove a specific timesheet after confirming it's no longer needed. example: {'timesheet id': 123}

• Delete user

  Tool to delete a user by its id. use after confirming the user should be removed. example: {'user id': '12345'}

• Delete worklog

  Tool to delete a worklog by its id. use when you need to remove a worklog entry after confirming it's no longer needed. example: {'worklog id': 123}