Sales Call Summarizer
Sales skill, available on Zeplik
Sales Call Summarizer is a ready-to-run sales skill on Zeplik. Use when the user pastes sales call notes or a transcript after a discovery, demo, or negotiation call -- extract action items, draft the customer follow-up email, produce a CRM-ready internal summary, and capture objections and next steps. Ask in plain language and Zeplik applies the skill's method for you inside the conversation, on whichever AI model you prefer. It returns a structured document you can keep and reuse: Document artifact -- structured written deliverable with headed sections and a TL;DR (see artifact-templates/document.md).
The Sales Call Summarizer skill loads automatically when your request matches it, or you can invoke it directly by typing /sales-call-summary in any chat. It works with attachments, connectors, and any model that supports the task, so you get the same expert method every time without setting anything up.
What the Sales Call Summarizer skill can do
- Extract key discussion points and decisions from call notes or transcripts
- Identify action items with clear owners and due dates
- Surface objections, concerns, and competitive intel raised on the call
- Draft a plain-text customer follow-up email and CRM-ready internal summary
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Pick a prompt to open it in the Zeplik app. If you are not signed in yet, your prompt is waiting for you the moment you do.
How the Sales Call Summarizer skill works
/call-summary
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Process call notes or a transcript to extract action items, draft follow-up communications, and update records.
Usage
/call-summary <notes or transcript>
Process these call notes: $ARGUMENTS
If a file is referenced: @$1
How It Works
┌─────────────────────────────────────────────────────────────────┐
│ CALL SUMMARY │
├─────────────────────────────────────────────────────────────────┤
│ STANDALONE (always works) │
│ ✓ Paste call notes or transcript │
│ ✓ Extract key discussion points and decisions │
│ ✓ Identify action items with owners and due dates │
│ ✓ Surface objections, concerns, and open questions │
│ ✓ Draft customer-facing follow-up email │
│ ✓ Generate internal summary for your team │
├─────────────────────────────────────────────────────────────────┤
│ SUPERCHARGED (when you connect your tools) │
│ + Transcripts: Pull recording automatically (e.g. Gong, Fireflies) │
│ + CRM: Update opportunity, log activity, create tasks │
│ + Email: Send follow-up directly from draft │
│ + Calendar: Link to meeting, pull attendee context │
└─────────────────────────────────────────────────────────────────┘
What I Need From You
Option 1: Paste your notes Just paste whatever you have — bullet points, rough notes, stream of consciousness. I'll structure it.
Option 2: Paste a transcript If you have a full transcript from your video conferencing tool (e.g. Zoom, Teams) or conversation intelligence tool (e.g. Gong, Fireflies), paste it. I'll extract the key moments.
Option 3: Describe the call Tell me what happened: "Had a discovery call with Acme Corp. Met with their VP Eng and CTO. They're evaluating us vs Competitor X. Main concern is integration timeline."
Output
Internal Summary
## Call Summary: [Company] — [Date]
**Attendees:** [Names and titles]
**Call Type:** [Discovery / Demo / Negotiation / Check-in]
**Duration:** [If known]
### Key Discussion Points
1. [Topic] — [What was discussed, decisions made]
2. [Topic] — [Summary]
### Customer Priorities
- [Priority 1 they expressed]
- [Priority 2]
### Objections / Concerns Raised
- [Concern] — [How you addressed it / status]
### Competitive Intel
- [Any competitor mentions, what was said]
### Action Items
| Owner | Action | Due |
|-------|--------|-----|
| [You] | [Task] | [Date] |
| [Customer] | [Task] | [Date] |
### Next Steps
- [Agreed next step with timeline]
### Deal Impact
- [How this call affects the opportunity — stage change, risk, acceleration]
Customer Follow-Up Email
Subject: [Meeting recap + next steps]
Hi [Name],
Thank you for taking the time to meet today...
[Key points discussed]
[Commitments you made]
[Clear next step with timeline]
Best,
[You]
Email Style Guidelines
When drafting customer-facing emails:
- Be concise but informative — Get to the point quickly. Customers are busy.
- No markdown formatting — Don't use asterisks, bold, or other markdown syntax. Write in plain text that looks natural in any email client.
- Use simple structure — Short paragraphs, line breaks between sections. No headers or bullet formatting unless the customer's email client will render it.
- Keep it scannable — If listing items, use plain dashes or numbers, not fancy formatting.
Good:
Here's what we discussed:
- Quote for 20 seats at $480/seat/year
- W9 and supplier onboarding docs
- Point of contact for the contract
Bad:
**What You Need from Us:**
- Quote for 20 seats at $480/seat/year
If Connectors Available
Transcripts connected (e.g. Gong, Fireflies):
- I'll search for the call automatically
- Pull the full transcript
- Extract key moments flagged by the platform
CRM connected:
- I'll offer to update the opportunity stage
- Log the call as an activity
- Create tasks for action items
- Update next steps field
Email connected:
- I'll offer to create a draft in ~~email
- Or send directly if you approve
Tips
- More detail = better output — Even rough notes help. "They seemed concerned about X" is useful context.
- Name the attendees — Helps me structure the summary and assign action items.
- Flag what matters — If something was important, tell me: "The big thing was..."
- Tell me the deal stage — Helps me tailor the follow-up tone and next steps.
Zeplik output presentation
Present the final deliverable as a single polished artifact: clear headings, tables where the content is tabular, fenced code where it is code. Lead with the deliverable itself; keep process commentary to a single short line. If the skill produced multiple files or sections, end with a compact list of them with one-line purposes.
How to use the Sales Call Summarizer skill
Sign in to Zeplik
Create a free Zeplik account or sign in. New accounts start with free credits, so you can try the Sales Call Summarizer skill right away.
Describe your sales task
Ask in plain language, or type /sales-call-summary to invoke the skill directly. Zeplik recognizes the Sales Call Summarizer skill and applies its method.
Review and refine the result
Zeplik returns a structured document you can edit, download, and reuse. Ask follow-ups to refine it.
Source and credit
- Author
- Anthropic
- License
- Apache-2.0
Adapted from the open-source anthropics/knowledge-work-plugins project and tuned to run natively on Zeplik. View source on GitHub.
Frequently asked questions
- What is the Sales Call Summarizer skill?
- Sales Call Summarizer is a ready-to-run sales skill on Zeplik. Use when the user pastes sales call notes or a transcript after a discovery, demo, or negotiation call -- extract action items, draft the customer follow-up email, produce a CRM-ready internal summary, and capture objections and next steps. Ask in plain language and Zeplik applies the skill's method for you inside the conversation, on whichever AI model you prefer. It returns a structured document you can keep and reuse: Document artifact -- structured written deliverable with headed sections and a TL;DR (see artifact-templates/document.md).
- How do I use Sales Call Summarizer on Zeplik?
- Sign in to Zeplik and ask in plain language, or type /sales-call-summary in any chat to invoke it directly. The skill applies its method and returns a result you can refine in the same conversation.
- Which AI model does the Sales Call Summarizer skill use?
- Any model you choose. Zeplik works across every model in one chat, so the Sales Call Summarizer skill runs on your preferred model for the task.
- Where does the Sales Call Summarizer skill come from?
- The Sales Call Summarizer skill is adapted from the open-source anthropics/knowledge-work-plugins project (Apache-2.0) and tuned to run natively on Zeplik. The original source is linked on this page.
- How much does the Sales Call Summarizer skill cost?
- Using the skill is free to start. You only spend Zeplik credits when the assistant runs, and new accounts begin with free credits.
Related sales skills
- Account ResearcherUse when the user asks to research a company or prospect for sales -- "research Acme", "look up this person", "intel on this prospect", "who is Jane at Acme". Produces actionable sales intel from web search, CRM, or enrichment tools. Not for support-side customer lookups (use customer-research).
- Competitive IntelligenceUse when the user asks for competitive intel or a battlecard -- "research our competitors", "how do we compare to X", "battlecard for X", "what's new with X". Builds an interactive HTML battlecard with competitor cards and a comparison matrix. Not for a one-off competitor teardown brief (use competitive-brief).
- Contact ResearcherUse for a deep-dive on ONE person -- role history, public activity, interests, talking points -- from pasted profile data plus web search. Not for company or account research (use account-research).
- CRM CleanupUse when the user wants to tidy CRM data or log activity -- 'find duplicate contacts in my CRM', 'flag deals with no recent activity', 'help me log this call and update the deal' -- stale-deal audits, contact dedup, missing-field fixes, activity write-ups. Not for pipeline health analysis (use pipeline-review).
- Daily Call ListRanks the top leads worth calling with talking points from email/deal history, proposed calendar blocks, and drafted follow-ups.
- Deal Cycle NavigatorUse to chain a sales cycle across skills -- research leads, triage, outreach, call prep, pipeline, forecast. Not for a single outreach email (use compose-outreach).
More on Zeplik
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