Customer Feedback Pulse

Customer Feedback Pulse is a ready-to-run customer support skill on Zeplik. Not for one account (use customer-research) or escalations (use customer-escalation). Ask in plain language and Zeplik applies the skill's method for you inside the conversation, on whichever AI model you prefer. It returns a structured document you can keep and reuse: Document artifact -- structured written deliverable with headed sections and a TL;DR (see artifact-templates/document.md).

The Customer Feedback Pulse skill loads automatically when your request matches it, or you can invoke it directly by typing /customer-pulse in any chat. It works with attachments, connectors, and any model that supports the task, so you get the same expert method every time without setting anything up.

What the Customer Feedback Pulse skill can do

• Aggregate reviews, tickets, disputes, and emails into recurring themes
• Extract verbatim quotes with source tags as evidence for each theme
• Rank issues by frequency and impact into a top-3 fix list
• Draft ready-to-review customer response templates for each issue

Try these prompts on Zeplik

Pick a prompt to open it in the Zeplik app. If you are not signed in yet, your prompt is waiting for you the moment you do.

• Summarize what customers have been complaining about in the last 30 daysTry on Zeplik
• Here are this month's app store reviews and support tickets, what are the themesTry on Zeplik
• Pull together our chargeback reasons and cancellation emails into a pulse reportTry on Zeplik
• Analyze these pasted support tickets and draft replies for the top 3 issuesTry on Zeplik

How the Customer Feedback Pulse skill works

/customer-pulse $ARGUMENTS

Subject: Re: {issue topic}

Hi {first name},

Thank you for reaching out. {Acknowledgment of their experience, 1-2 sentences}.

{What we're doing about it / what happened / resolution offered}.

{Next step or offer}.

{Sign-off}

## Customer Pulse -- {date range}

**Sources:** {n} total ({reviews: n} | {tickets: n} | {disputes: n} | {emails: n})

### Themes
1. **{Theme label}** ({signal count}, {impact})
   > "{verbatim quote}" -- [Review]
   > "{verbatim quote}" -- [Ticket]
...

### Do these 3 things this week
1. {Issue} ({frequency}) -- {impact} -- Fix: {one-line fix}
2. ...
3. ...

[Response templates follow]

How to use the Customer Feedback Pulse skill

1. 1

   Sign in to Zeplik

   Create a free Zeplik account or sign in. New accounts start with free credits, so you can try the Customer Feedback Pulse skill right away.

2. 2

   Describe your customer support task

   Ask in plain language, or type /customer-pulse to invoke the skill directly. Zeplik recognizes the Customer Feedback Pulse skill and applies its method.

3. 3

   Review and refine the result

   Zeplik returns a structured document you can edit, download, and reuse. Ask follow-ups to refine it.

Source and credit

Frequently asked questions

What is the Customer Feedback Pulse skill?

Customer Feedback Pulse is a ready-to-run customer support skill on Zeplik. Not for one account (use customer-research) or escalations (use customer-escalation). Ask in plain language and Zeplik applies the skill's method for you inside the conversation, on whichever AI model you prefer. It returns a structured document you can keep and reuse: Document artifact -- structured written deliverable with headed sections and a TL;DR (see artifact-templates/document.md).

How do I use Customer Feedback Pulse on Zeplik?

Sign in to Zeplik and ask in plain language, or type /customer-pulse in any chat to invoke it directly. The skill applies its method and returns a result you can refine in the same conversation.

Which AI model does the Customer Feedback Pulse skill use?

Any model you choose. Zeplik works across every model in one chat, so the Customer Feedback Pulse skill runs on your preferred model for the task.

Where does the Customer Feedback Pulse skill come from?

The Customer Feedback Pulse skill is adapted from the open-source anthropics/knowledge-work-plugins project (Apache-2.0) and tuned to run natively on Zeplik. The original source is linked on this page.

How much does the Customer Feedback Pulse skill cost?

Using the skill is free to start. You only spend Zeplik credits when the assistant runs, and new accounts begin with free credits.

Related customer support skills

• Complaint ResolutionUse when a customer complaint lands and needs handling end-to-end -- "a customer is furious about their order, help me respond", "handle this complaint". Pulls customer history, drafts a tone-matched response for approval, and flags pattern complaints with a fix. Not for routing a ticket queue (use ticket-triage).
• Customer ResearcherUse when a support agent needs to research a customer question or account history -- "has this bug been reported before", "what did we tell this account previously", "look this up before I reply". Multi-source research with source attribution. Not for sales prospect intel (use account-research).
• Escalation HandlerUse when a support issue must be escalated -- a bug needs engineering attention, multiple customers hit the same issue, a customer threatens to churn, or an SLA is blown: "escalate this to engineering", "package this for leadership". Builds a full-context escalation.
• Help Center Article WriterUse when the user wants a knowledge base or help-center article written from a resolved issue -- "turn this ticket into a KB article", "document this workaround", "this question keeps coming up, write a help doc", "publish a known-issue notice".
• Support Reply DrafterUse when the user needs a customer-facing support reply drafted -- "customer is furious about a double charge, help me respond", answering product questions, outage or escalation responses, delivering bad news like a delay or won't-fix, declining feature requests, billing replies.
• Ticket TriageUse when the user asks to triage or prioritize a support ticket -- "triage this ticket", "what priority is this issue", "who should handle this", "is this a duplicate or known issue". Categorizes, assigns P1-P4 priority, and routes to the right team.